Privacy Policy

Welcome to SureHome ("we," "our," or "us"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website www.surehome.in(the "Site") and purchase products or services from us. By using our Site, you agree to the practices described in this Privacy Policy. We are committed to complying with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

1. Information We Collect

a) Personal Information

When you create an account, place an order, or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Shipping address (address, city, state, pincode)
• Billing information (for payments)
• Order history and preferences

b) Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent, and click patterns
• Referring website or source
• Device type (desktop, mobile, tablet)

c) Payment Information

We do not store your credit card, debit card, or bank account details on our servers. All payment processing is handled securely by Razorpay Payment Gateway, which is PCI DSS Level 1 compliant. Razorpay collects and processes your payment data in accordance with their own privacy policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders, including sending order confirmations, shipping updates, and delivery notifications via WhatsApp and email.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance via email, phone, or WhatsApp.
• Payment Processing: To process payments securely through Razorpay.
• Communication: To send you transactional emails (order confirmations, shipping updates), promotional offers, and newsletters (only if you have opted in).
• Improvement: To analyze usage patterns, improve our website, products, and services.
• Security: To detect and prevent fraud, unauthorised access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in India.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for basic site functionality such as shopping cart, session management, and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). We use this data to improve our services.
• Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness (e.g., Facebook Pixel, Google Ads).
• Preference Cookies: Remember your settings and preferences (e.g., language, currency).

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Gateway: Razorpay (Razorpay Software Pvt. Ltd.) processes all payments and collects necessary payment information. Read Razorpay's Privacy Policy
• Logistics Partners: We share shipping details (name, address, phone) with courier partners (e.g., Delhivery, BlueDart, Shiprocket) solely for delivering your orders.
• WhatsApp Business API:Order updates and notifications are sent via WhatsApp using Meta's Business API. Phone numbers may be shared with Meta for this purpose.
• Analytics Providers: We use Google Analytics and other tools to understand site usage (anonymised data).
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure server infrastructure with firewalls
• Restricted access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Hashed and salted password storage (if applicable)
• PCI DSS compliant payment processing via Razorpay

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Order Data: Retained for 3 years from the date of order (as required by Indian tax laws).
• Account Data: Retained while your account is active or as needed to provide services.
• Marketing Data: Retained until you opt out or unsubscribe.
• Server Logs: Automatically deleted after 90 days.

7. Your Rights

Under Indian data protection laws, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Objection: Object to processing of your data for marketing purposes.

To exercise any of these rights, please contact us at support@surehome.in.

8. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: